Frequently Asked Questions
Do you need help? We are available by email and phone
What does it mean?
Lunar cushion (heating with 3 speeds + vibration with 3 speeds) Battery bag (batteries not included) Power cable US 1.5 m extension cable Organic kit.
60 days trial and free refund
If you are not completely satisfied with your purchase for any reason, please return it to us within 60 days for a full refund, no questions asked. We will also reimburse the return shipping costs.
Lifetime warranty
Top quality, unconditional guarantee. If a manufacturing defect or quality issue occurs within 10 years? We will repair or replace your backpack at no extra cost.
60 days trial and free refund
If you are not completely satisfied with your purchase for any reason, please return it to us within 60 days for a full refund, no questions asked. We will also reimburse the return shipping costs.